Q: Do you ship internationally?
A: Yes we ship internationally!
Q: How much does shipping cost?
A: Shipping is free over $40! Otherwise rates depend based on country and shipping options. The final cost shows at checkout.
Q: How can I track my order?
A: You'll get an email with a tracking link as soon as your order ships.
Q: Can I change or cancel my order?
A: Contact us via email at velorahealthbeauty@gmail.com and we'll do our best to help before it ships.
Returns & Refunds
Q: What is your return policy?
A: You can check out our return policy at the bottom of our website!
Q: What if my item arrives damaged or incorrect?
A: Email velorahealthbeauty@gmail.com with your order number and a photo, and we'll send a replacement or refund.
Q: How long do refunds take?
A: Refunds are processed as quickly as possible right when we receive your return, and may take a few days to appear on your statement.
Products
Q: What does Velora offer?
A: We sell health and beauty products, including natural shampoo, skin care products, eye drops, fitness equipment and more! We always have more products coming soon so check back regularly for our new releases!
Q: Are your beauty products natural?
A: Yes! Our shampoo is made with plant-based ingredients like rosemary. Similarly, our facial cream is made with tallow and honey to ensure no chemicals affect your skin!
Q: Is it safe for sensitive skin or allergies?
A: We recommend a patch test first and checking the ingredient list. If you have specific allergies or a medical condition, check with your doctor before use.
Payments & Account
Q: What payment methods do you accept?
A: Visa, Mastercard, PayPal, Apple Pay, Shop Pay, Google Pay.
Q: Is my payment information secure?
A: Yes. Payments are processed through Shopify's secure checkout, and we never store your card details.
Q: Do you offer discounts?
A: Sign up to our email list for 10% off your first order and news on sales. Check regularly for new discounts!
Support
Q: How do I contact you?
A: Email velorahealthbeauty@gmail.com or use the contact form on our Contact page. We reply as soon as possible!
Q: Where is Velora based?
A: We’re an online store based in Canada!
A: Yes we ship internationally!
Q: How much does shipping cost?
A: Shipping is free over $40! Otherwise rates depend based on country and shipping options. The final cost shows at checkout.
Q: How can I track my order?
A: You'll get an email with a tracking link as soon as your order ships.
Q: Can I change or cancel my order?
A: Contact us via email at velorahealthbeauty@gmail.com and we'll do our best to help before it ships.
Returns & Refunds
Q: What is your return policy?
A: You can check out our return policy at the bottom of our website!
Q: What if my item arrives damaged or incorrect?
A: Email velorahealthbeauty@gmail.com with your order number and a photo, and we'll send a replacement or refund.
Q: How long do refunds take?
A: Refunds are processed as quickly as possible right when we receive your return, and may take a few days to appear on your statement.
Products
Q: What does Velora offer?
A: We sell health and beauty products, including natural shampoo, skin care products, eye drops, fitness equipment and more! We always have more products coming soon so check back regularly for our new releases!
Q: Are your beauty products natural?
A: Yes! Our shampoo is made with plant-based ingredients like rosemary. Similarly, our facial cream is made with tallow and honey to ensure no chemicals affect your skin!
Q: Is it safe for sensitive skin or allergies?
A: We recommend a patch test first and checking the ingredient list. If you have specific allergies or a medical condition, check with your doctor before use.
Payments & Account
Q: What payment methods do you accept?
A: Visa, Mastercard, PayPal, Apple Pay, Shop Pay, Google Pay.
Q: Is my payment information secure?
A: Yes. Payments are processed through Shopify's secure checkout, and we never store your card details.
Q: Do you offer discounts?
A: Sign up to our email list for 10% off your first order and news on sales. Check regularly for new discounts!
Support
Q: How do I contact you?
A: Email velorahealthbeauty@gmail.com or use the contact form on our Contact page. We reply as soon as possible!
Q: Where is Velora based?
A: We’re an online store based in Canada!